PARENTS AND GUARDIANS
Laptop Troubleshooting – fixable things
•Step 1: Your computer is acting funny
•Step 2: You go to TEAMS and find “Student Help Desk”
•You may need to use a phone to access TEAMS if your computer isn’t working
•Step 3: During business hours, message the general page about your issue. Someone will try to help you resolve the issue.
•Issue resolved?
•Step 4: Contact your Primary Person and let them know that your issue was not able to be resolved through TEAMS support
•Step 5: Primary Person will coordinate with Mr. Salas who will arrange a pick-up/drop-off to replace your device.
Laptop Troubleshooting – damaged hardware
•Step 1: Oh no, your computer is broken. It won’t turn on or won’t work due to a serious issue that cannot be resolved without replacement.
•Step 2: Be sure that this is not an issue that could be resolved through TEAMS because it is related to hardware not software.
•Step 3: Contact your Primary Person that you have a broken computer
•Step 4: Primary Person will coordinate with Mr. Salas who will arrange a pick-up/drop-off to replace your device.
Resources
https://www.youtube.com/watch?v=pFt00Xk6Pxk&t=4s
•link to “how to” video for student help desk team
•link to student help desk team
•https://www.youtube.com/channel/UCUbdvuyhx6-IuaRw_45S7Dg/videos
•link to SPS Family Support Youtube Page
Do you want to check how your scholar is doing in class?
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You can check grades through the district's ParentPortal.
- Your scholar can check their current grades at any time using PowerSchool
- All students know how to do this.
Do you want to check-in or discuss other concerns?
You can contact me 24/7 via my district email:
I will do my best to respond within one business day. If you wish to set up a conference, just send me an email.
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Your child is one of many students that I interact with every day. It is my daily goal to treat each of them with equity and respect. I have high expectations for all students, and I will hold each of them accountable to the standard of academics and citizenship that are expected in a professional setting.